A skilled mechanic should be able to fix the old and new. Not everyone has the latest and greatest on their bike. Quality shops require their service personnel to hone and keep their skills up to date through professional certification programs done online and in shop. Bicycle technology and components are constantly developing. As a customer, it‘s inconvenient and expensive to return your bike repeatedly for service.Ī mechanic’s job is to spot things on the bike that need attention before it becomes a bigger issue. Unfortunately, not all mechanics share the same level of competence. When you aren’t comfortable working on your own bike at home, having a skilled mechanic nearby is vital to keep your bike in top shape and you rolling. The staff should be interested in enhancing your shop experience and creating a relationship with you that goes beyond hard currency. Non-sale related information such as the best places to ride and who has the best coffee and cake along the route goes a long way in creating a customer for life. Having men and women on staff send the message that the shop caters to both.Įxperienced staff provide the right amount of guidance and advice in many cycling-themed subjects, such as the bike that best fits your needs and budget, a proper fitting helmet and lights for safety. ![]() A handful of male customers may prefer to buy their gear from another male, but most just want a qualified person to steer them in the right direction. They aren’t present just to work with female customers either. With the growing success of women’s road racing and the triumph of last year’s Tour de France Femmes, it’s more important than ever to have women represented on staff. Do you feel welcome when you enter the store? Are you allowed a moment to take in the shop and discover your surroundings before someone asks if you need help? Any women on staff? Other than a visual first impression of the shop from the exterior, the staff is an important component in the great bike shop equation. I visit every new bike shop I come across when travelling. If you’re a city commuter or mountain biker and see only road stuff, that’s a clue the shop may not be for you. How many of you fell in love with a bike through a shop window? A carefully orchestrated scene draws you in and provides an immediate sense of the shop before you. What is visible from the outside is the stuff of dreams. A shop needs to attract new customers to thrive and keep the doors open. Every shop has dedicated customers, but people come and go and neighbourhoods change. Some argue that curb appeal isn’t important, but I believe it is. But how a shop looks from the outside is a glimpse of what’s inside. Let’s explore some ingredients that make a shop great. They provide indispensable services like repairs, professional advice, social connections, and the sale of accessories, parts, and bikes, but not all are created equal. Wheel & Sprocket may decline service work on bikes that are improperly modified against manufacturer specifications, bikes that have gas-powered engines, eBikes and related components that are non-UL listed, and/or of dubious quality which represent a safety hazard, or any other conditions which may compromise the safety of our employees or customers.Bike shops are an essential to every type of rider and the cycling community. *Wheel & Sprocket reserves the right to accept or not accept service work at its sole discretion. We’ll work with you to understand your needs and diagnose your issues. ![]() We also offer a complete menu of a la carte repairs to address your individual needs. ![]() We take pride in having some of the best career bicycle mechanics in the business and developing expertly trained service individuals from the ground-up.Ĭhoose from our comprehensive bicycle repair packages for the best overall value. Our people are here to get you and your bike out on the road, trail, track, or wherever the wind takes you. With bike repair available at every location, we offer attention to detail and outstanding training. Our service department offers complete maintenance and repairs on every type of bike, even if you did not originally purchase the bike from us. Bike Repair Shop & Maintenance Give your bike the tender loving care it deserves.
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